WFM Forecasting Specialist

SumUp
📍 Barcelona - RN Publicado 05/11/2025 Área: Especialista em Previsão de Gestão de Força de Trabalho

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WFM Forecasting Specialist in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsWFM Forecasting Specialist Barcelona, Barcelona, Spain · Project Management LoadingApply now WFM Forecasting Analyst At SumUp, we're building the world's first truly global card acceptance brand to empower small businesses everywhere.

Local

Barcelona - RN

Presencial

Responsabilidades

  • Build and update 1–8 week forecasts for volumes, AHT, and staffing needs, adapting quickly to changes.
  • Track forecast accuracy, investigate variances, and refine models for continuous improvement.
  • Translate forecasts into staffing requirements, highlighting gaps and recommending solutions.
  • Consolidate key drivers (holidays, campaigns, releases, attrition risks) into a unified event calendar.
  • Partner with Real-Time Management and Operations to align staffing when volumes shift.

Requisitos

  • Experience creating short-term or intraday forecasts in a contact center or service environment.
  • Strong analytical mindset with skills in Excel/Google Sheets and familiarity with SQL or WFM tools.
  • Ability to translate data into actionable staffing insights for different stakeholders.
  • Knowledge of accuracy metrics (MAPE/WAPE, bias) and how to use them for improvement.
  • Curiosity to test new techniques and drive continuous improvement in forecasting.

Sobre a empresa

Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow.

Our Workforce Management team ensures that every merchant gets the support they need—when they need it.