Local: Rio de Janeiro - Rio de Janeiro, Brazil, TELECOMMUTE, Rio de Janeiro, State of Rio de Janeiro, Brazil Formato: Remoto Who Are We?
Local
Rio de Janeiro - RJ
Remoto
Responsabilidades
- Monitor and manage the newsletter support inbox daily
- Respond promptly and professionally to subscriber inquiries related to: Newsletter access and delivery issues
- Subscriptions, opt-ins, and opt-outs
- Technical or platform-related questions
- General clarification requests related to newsletter content
- Follow established SOPs and response guidelines to ensure consistency
- Escalate complex or sensitive issues to the relevant internal teams when required
- Tag, categorise, and track recurring issues to identify trends and improvement opportunities
- Maintain accurate records of subscriber interactions
- Support the creation and updating of FAQs and canned responses
- Ensure response time SLAs are consistently met
Requisitos
- Must Have: Native English speaker (or at least professional level)
- Previous experience as a Virtual Assistant, Customer Support Agent, or Inbox Manager
- Strong written English communication skills (clear, professional, and empathetic)
- High attention to detail and excellent organisational skills
- Ability to handle repetitive tasks without compromising quality
- Comfortable working in a fast-paced, high-growth remote environment
- Tech-savvy and able to quickly learn new tools and platforms
- Reliable internet connection and ability to work independently
- Nice to Have: Experience supporting newsletters, email campaigns, or digital products
- Familiarity with CRM, helpdesk, or ticketing systems
- Exposure to online education, SaaS, or crypto/DeFi environments
Benefícios
- Competitive salary package
- Full time
- Unlimited PTO
- Team off-sites
- Young & dynamic culture with team members across 30+ countries
- Fully Remote with a very supportive team.
Sobre a empresa
Our Impact While our growth has been remarkable, we take even greater pride in the success of our clients.
To date, we have empowered over 2,000 investors to break into the DeFi world.
At Decentralized Masters, we don't just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts.
Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future.
Our Vision Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education.
This vision is ambitious, transformative, and poised to change the landscape of digital finance.
What will you be doing?
- We are hiring a detail-oriented and proactive Virtual Assistant to take full ownership of our newsletter support inbox.
- This role is critical in ensuring subscribers receive timely, accurate, and professional responses—helping prevent negative reviews, reduce friction, and protect the DM brand as we scale.
- The ideal candidate is highly organised, calm under pressure, and comfortable handling high volumes of inbound queries while maintaining a friendly, customer-first tone.
What will you bring?
- Must Have: Native English speaker (or at least professional level)
- Previous experience as a Virtual Assistant, Customer Support Agent, or Inbox Manager
- Strong written English communication skills (clear, professional, and empathetic)
- High attention to detail and excellent organisational skills
- Ability to handle repetitive tasks without compromising quality
- Comfortable working in a fast-paced, high-growth remote environment
- Tech-savvy and able to quickly learn new tools and platforms
- Reliable internet connection and ability to work independently
- Nice to Have: Experience supporting newsletters, email campaigns, or digital products
- Familiarity with CRM, helpdesk, or ticketing systems
- Exposure to online education, SaaS, or crypto/DeFi environments
What Success Looks Like
- Inbox is consistently cleared within SLA
- Subscribers feel heard, supported, and valued
- Minimal negative feedback or reviews related to newsletter support
- Clear reporting on common issues and suggested improvements
What do we offer?
- Competitive salary package
- Full time
- Unlimited PTO
- Team off-sites
- Young & dynamic culture with team members across 30+ countries
- Fully Remote with a very supportive team.
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