Training & Enablement Assistant Analyst - LatAm in Santiago, Chile | Careers at SumUp
Local
Santiago - RS
Presencial
Responsabilidades
- Execute onboarding and training sessions for Support agents across LATAM
- Prepare and organize training materials and sessions
- Execute reinforcement initiatives that help agents maintain product and process knowledge
- Prepare, update, and maintain internal documentation for Support agents
- Ensure documentation follows established standards and remains accurate across markets
- Execute updates to external knowledge platforms such as the web page and the automated chat solution
- Maintain and organize documentation related to Support processes
- Maintain basic reporting and tracking of enablement activities
- Ensure day-to-day enablement operations run smoothly, providing agents with the resources and documentation they need to operate effectively
Requisitos
- Strong organizational skills and attention to detail
- Ability to consistently execute repetitive tasks with accuracy
- Clear communication in written and verbal formats
- Proactive, reliable, and comfortable working in an operational support role
- Easily collaborate with different teams and stakeholders
- Adaptable and comfortable working in a fast-paced environment
- Experience supporting training or onboarding processes
- Preferred experience in Support, Operations or enablement roles
- Experience supporting onboarding or training programs
- Familiarity with knowledge management or content management tools
- Experience working with CRM or ticketing systems
Benefícios
- Medical insurance: life, dental, catastrophic, and health coverage (including medications)
- Birthday day off
- Learning, development and language budget
- Caja de Compensación Los Andes: agreement including social benefits and discounts from day one
- Extra postnatal days for fathers/partners (5 legal + 15 additional from SumUp) and differential payment for mothers during pre and postnatal periods
- DoDo: Confidential and accessible self-care
- A mental health & wellbeing tool available to all employees, offering access to licensed psychotherapists at preferential rates
- Break 4 Me: After three years at SumUp, you can enjoy a one-month paid sabbatical
- Agreement with Banco de Chile: Bank account with zero maintenance costs
- Office benefits: No dress code, pet-friendly environment, snack bar, and much more!
Sobre a empresa
At SumUp, we create simple, powerful financial solutions that help merchants run and grow their businesses.
Our Merchant Experience team plays a key role in ensuring our support operations deliver high-quality assistance to merchants across LATAM.
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