SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Local
São Paulo - SP
Remoto
Responsabilidades
- Deliver eBL onboarding, training, and client support after contract signing
- Guide users through full eBL workflows and ensure correct operational procedures
- Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents
- Maintain communication with clients across regions and gather feedback for improvements
- Handle first-line eBL issues, perform triage, and escalate when needed
- Create and maintain user guides, knowledge base content, and troubleshooting documentation
- Maintain deep understanding of client solutions and meet KPI
Requisitos
- Excellent English communication skills (at least C1 level)
- 2–4 years in customer success, trade operations
- Direct B2B experience working with enterprise-level customers
- Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, trade execution workflows
- Experience with Bills of Lading/e-Bills of Lading, including creation, review, and management within shipping and trade processes
- Strong interpersonal skills for working with operational users across different cultures and organisations
- Ability to manage multiple parallel tasks without losing structure
- Strong analytical skills for operational problem-solving
- Comfortable delivering structured onboarding, user training, and operational support
- Experience creating training content, knowledge base materials, or user guides
Diferenciais
- Fixed schedule: Monday-Friday, 11 AM–7 PM, GMT-3
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Benefícios
- Fixed schedule: Monday-Friday, 11 AM–7 PM, GMT-3
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Faixa salarial
Compensation in USD
Carga horária
Fixed schedule: Monday-Friday, 11 AM–7 PM, GMT-3
Sobre a empresa
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
Benefícios Adicionais
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
WhatsApp