OKTO PAYMENTS's continuous growth demands high-caliber candidates who embody professionalism, passion, and creativity.
Local
São Paulo - SP
Remoto
Responsabilidades
- Own production incidents end-to-end once escalated from Tier 1 or identified through internal monitoring.
- Perform incident triage by assessing severity, priority, and business impact, ensuring appropriate response times.
- Investigate and resolve escalated production issues through log analysis, system traces, and platform data.
- Analyze transaction flows and data consistency, including reconciliation discrepancies and missing or delayed transactions.
- Reproduce technical issues when possible and validate fixes, configuration changes, or database adjustments.
- Monitor system health and performance using observability and monitoring tools.
- Apply controlled configuration changes in production environments when necessary, following established procedures and approvals.
- Validate system behavior after changes and ensure rollback procedures are executed when required.
- Collaborate with Development, DevOps, and Product teams to drive long-term technical resolutions.
- Escalate incidents internally or externally when required and coordinate communication across all involved teams.
- Act as the primary technical point of contact during incidents, providing clear status updates to stakeholders.
- Document investigations, root causes, and resolutions in the internal knowledge base.
- Support Tier 1 teams by providing technical guidance and improving escalation quality.
- Participate in on-call rotations when required.
Requisitos
- 2–4 years of relevant experience in Technical Support
- Strong experience with SQL and database investigation.
- Experience working in cloud environments (AWS or similar).
- Proven experience investigating technical issues using logs, system data, and databases.
- Solid understanding of distributed systems, APIs, asynchronous flows, and transaction lifecycles.
- Ability to read and understand code to support troubleshooting (coding not required).
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong collaboration mindset and ability to work effectively in cross-functional teams.
- Highly accountable professional with strong ownership and attention to detail.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
- Fluent English (mandatory) Fluent Portuguese (mandatory)
Benefícios
- Competitive compensation – aligned with your experience and the market.
- Meal allowance – provided through a prepaid card, with the flexibility to use part of the balance beyond food expenses.
- Health and dental plan – no monthly cost for you with comprehensive coverage to take care of your health and well-being.
- TotalPass – access to gyms and partner studios, encouraging a healthy and balanced lifestyle.
Tipo de contrato
Hiring under Brazilian Labor Law (CLT).
Sobre a empresa
OKTO PAYMENTS is the next-generation Payment Service Provider — AI-native, precision-engineered, and relentlessly merchant-obsessed.
Built for merchants operating in the most complex and demanding eCommerce sectors, our platform goes far beyond transaction processing.
We solve for scale, compliance, and performance with one unshakable focus: delivering outcomes that power merchant growth.
From payments and banking to treasury and settlement, we engineer the financial infrastructure that gives our partners a competitive edge.
Combined with deep, trust-based relationships worldwide, we're redefining what it means to build, scale, and win in complex digital commerce.
At OKTO PAYMENTS we enable merchants to Play Differently, transforming payments from routine transactions into true differentiators that deliver personalized, frictionless experiences.
Our AI-native innovation harnesses data and insight to power every decision, while our proprietary in-house engineering ensures precision and control.
About OKTO PAYMENTS
- Next-generation Payment Service Provider
- AI-native, precision-engineered, merchant-obsessed
- Platform for complex eCommerce sectors
- Solves scale, compliance, and performance
- Financial infrastructure for competitive edge
- Transforms payments into differentiators
- AI-native innovation and proprietary engineering
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