Technical Support Consultant

Support Your App
📍 Brasília - DF Publicado 07/01/2026 Área: Technical Support Consultant
Remoto / Home office

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SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Brasília - DF

Remoto

Responsabilidades

  • Deliver outstanding technical support via emails and chats; Assist customers with account-related issues and general support questions; Perform basic troubleshooting; Escalate complex Level 2 issues to higher-level support teams when required; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.

Requisitos

  • Excellent English communication skills (at least C1 level); 1–3 years of experience in technical or customer support; Experience with eCommerce, web hosting, and billing systems (Stripe, PayPal); Ability to handle billing inquiries, refunds, subscriptions, and account issues; Basic web hosting support knowledge (logins, site access, domain checks); Technical background with basic HTML and CSS knowledge; Experience with CRM tools and Confluence; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Diferenciais

  • Experience with Intercom.

Benefícios

  • Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Benefícios Adicionais

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development
  • Greenhouse conditions for self-development
  • Culture built on trust