Technical Support Consultant

Support Your App
📍 São Paulo - SP Publicado 15/01/2026 Área: Technical Support Consultant
Remoto / Home office

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SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

São Paulo - SP

Remoto

Responsabilidades

  • Deliver outstanding technical support via emails
  • Escalating complex cases to the internal T2 team
  • Assisting customers with onboarding
  • Handling billing refunds
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with developers and cross-functional specialists.

Requisitos

  • Excellent English skills (at least C1 for both spoken and written)
  • At least 1 year of experience in technical support is a must
  • Tech-savvy with the ability to convey technical information to non-technical audiences
  • Ability to troubleshoot and solve technical issues efficiently
  • Excellent writing and communication skills
  • Ability to learn and follow precise procedures
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Diferenciais

  • Experience with CRM systems
  • Experience providing support for SaaS or app-based company.

Benefícios

  • Fixed schedule: Monday-Friday, 3pm - 12am CET
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements.

Faixa salarial

Compensation in USD

Carga horária

Fixed schedule: Monday-Friday, 3pm - 12am CET

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Benefícios Adicionais

  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements.