Local: São Paulo - São Paulo, Brazil, TELECOMMUTE, São Paulo, State of São Paulo, Brazil Formato: Remoto Are you interested in the world of cloud, networking, and security?
Local
São Paulo - SP
Remoto
Responsabilidades
- Handle customers' requests via email and phone
- Design email templates as needed
- Conduct research and analysis on products
- Communicate with the client's internal team
- Work on team projects
- Keeping track of technological advancements and trends in IT support
Requisitos
- Excellent English communication skills (at least C1 for both spoken and written)
- Experience with AWS or other cloud platforms is a must
- Strong networking knowledge
- Customer support experience with cloud products
- Analytical & research skills
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
- Experience working with Google Cloud and Azure
- AWS certificate
- Proficiency in Salesforce
Benefícios
- Fixed schedule: Sunday to Thursday, 1 AM – 9 AM LATAM time (UTC-3)
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends and referral contests
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Carga horária
Sunday to Thursday, 1 AM – 9 AM LATAM time (UTC-3)
Tipo de contrato
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Sobre a empresa
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience.
We welcome people with various backgrounds and experiences.
Informações Adicionais
- Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.
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