Consultor De Suporte Técnico

Local: São Paulo - São Paulo, Brazil, TELECOMMUTE, São Paulo, State of São Paulo, Brazil Formato: Remoto Passionate about the world of tech?

Local

São Paulo - SP

Remoto

Responsabilidades

• Provide exceptional technical support via calls, chats, and emails.
• Resolve support inquiries of various difficulties.
• Gather data to ensure the required technical info is collected to resolve even more complex tickets.
• Gather required technical information to ensure the resolution of complex cases.
• Ensure customers' satisfaction with any interaction.
• Maintain working knowledge of our client's products and services.
• Securely work with customers' sensitive information.
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues.

Requisitos

• Excellent English communication skills (at least C1 for both spoken and written).
• Prior experience in tech support, desktop support, or a similar role is a must.
• Strong troubleshooting and problem-solving skills, attention to detail.
• Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must.
• Basic understanding of cybersecurity, working experience with ISP.
• Customer-oriented and responsible attitude.
• Excellent interpersonal skills.
• Experience with Zendesk or similar CRM systems.
• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco.
• Experience with remote desktop applications and help desk software.

Benefícios

• Flexible schedule.
• Opportunity to work fully remotely.

Faixa salarial

N/A

Carga horária

Remoto

Tipo de contrato

N/A

Sobre a empresa

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Informações Adicionais

• Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
• The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .