SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Local
Rio de Janeiro - RJ
Remoto
Responsabilidades
- Deliver outstanding technical support via emails
- Escalating complex cases to the internal T2 team
- Assisting customers with onboarding
- Handling billing refunds
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists.
Requisitos
- Excellent English skills (at least C1 for both spoken and written)
- At least 1 year of experience in technical support is a must
- Tech-savvy with the ability to convey technical information to non-technical audiences
- Ability to troubleshoot and solve technical issues efficiently
- Excellent writing and communication skills
- Ability to learn and follow precise procedures
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Diferenciais
- Experience with CRM systems
- Experience providing support for SaaS or app-based company.
Benefícios
- Fixed schedule: Monday-Friday, 3pm - 12am CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements.
Carga horária
Remoto
Sobre a empresa
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Informações Adicionais
- Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
- The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
WhatsApp