Technical Support Consultant , QA & Bug Management

Support Your App
📍 São Paulo - SP Publicado 12/02/2026 Área: Technical Support Consultant
Remoto / Home office

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SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

São Paulo - SP

Remoto

Responsabilidades

  • Provide front-line technical support to customers via chats, emails, and call; Handle multiple concurrent chat sessions without mixing up details or delaying responses; Synthesize customer issues into clear reports for tier 2 support when necessary; Leverage tools such as Twilio, Google Log Explorer, Azure Logs, and internal systems to identify, replicate, and troubleshoot issues; Troubleshoot issues rapidly, especially during critical failures or outages affecting multiple sites; Analyze APIs and data models to detect incorrect values or inconsistencies; Develop and maintain support documentation, FAQs, and training materials; Participate in QA and bug management processes; Maintain deep understanding of client solutions and meet KPI.

Requisitos

  • Excellent English communication skills (at least C1-C2 level); Experience troubleshooting web applications and understanding APIs and data models; Ability to quickly analyze logs, system behavior, and technical issues; Knowledge of HTTP status codes and browser developer tools; Familiarity with support technologies like Twilio, Google Log Explorer, and Azure Logs; Ability to decipher vague complaints and formulate actionable solutions; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Diferenciais

  • Fixed schedule (Monday-Friday, 10 AM - 7 PM, GMT-3); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.

Benefícios

  • Fixed schedule (Monday-Friday, 10 AM - 7 PM, GMT-3); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.

Faixa salarial

Compensation in USD

Carga horária

Monday-Friday, 10 AM - 7 PM

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.