Technical Support Consultant

Support Your App
📍 Curitiba - PR Publicado 26/01/2026 Área: Technical Support Consultant
Remoto / Home office

Entre ou cadastre-se para liberar a candidatura

Faça login para acessar o link original e 69.207 vagas ativas.

  • Candidatura liberada em 1 clique
  • Alertas de vagas
  • Favoritas salvas
  • Matches do seu perfil
Criar conta grátis para candidatar

Sem custo — leva cerca de 1 minuto.

Sobre a vaga

Leia os requisitos e vantagens antes de aplicar. Atualize seu currículo para aumentar as chances.

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Curitiba - PR

Remoto

Responsabilidades

  • Deliver outstanding customer support via chats, emails and tickets
  • Managing troubleshooting processes, handling escalations, and backlog maintenance
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with other teams

Requisitos

  • Native Portuguese and excellent English skills (at least C1 for both spoken and written)
  • Technical Support experience
  • Proficient in Windows, Linux, and MacOS, including fundamental diagnostic commands
  • Software troubleshooting and ability to handle and analyze log files
  • Knowledge of APIs and Webhooks for troubleshooting connection issues
  • Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errors
  • Experience with ticketing systems (e.g., HubSpot, Jira)
  • Ability to quickly learn the product ecosystem and follow precise procedures
  • Experience writing professional, well-structured notes on support cases
  • Strong analytical thinking and research skills
  • Willingness to work a flexible schedule
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Benefícios

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment