SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Local
Brasília - DF
Remoto
Responsabilidades
- Deliver outstanding technical support via phone, chat, and email; Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions; Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues; Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults; Log, prioritize, and escalate incidents according to established incident management procedures; Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms; Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets; Apply customer support best practices to ensure a high-quality user experience; Maintain a strong understanding of client solutions while meeting established KPIs.
Requisitos
- Excellent English skills (at least C1 for written and verbal communication); Proven Technical Support experience; Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus); Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators; Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures; Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Diferenciais
- Familiarity with IT ticketing systems and remote support tools.
Benefícios
- Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.
Sobre a empresa
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Benefícios
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
WhatsApp