Technical Support Consultant

Support Your App
📍 Brasília - DF Publicado 21/04/2026 Tecnologia da Informação
Remoto / Home office
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SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Brasília - DF

Remoto

Responsabilidades

  • Take full ownership of user inquiries, handling cases from first response to final resolution; Remotely diagnose connectivity and app-related issues to provide step-by-step guidance to users; Manage "on-the-spot" urgent scenarios occurring at physical stations, requiring fast situational awareness; Execute quick actions regarding refunds, escalations, and compensations based on project guidelines; Deliver clear and concise support via chat and email while maintaining a customer-centric, empathetic approach; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists.

Requisitos

  • Excellent English skills (at least C1 for both spoken and written); At least 1 year of experience in technical support is a must; Strong understanding of mobile app troubleshooting (login, payment, bugs); Knowledge of Bluetooth connectivity and app permissions; Familiarity with Intercom, live chat platforms, and internal monitoring dashboards. Excellent writing and communication skills; Ability to learn and follow precise procedures; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Diferenciais

  • Fixed Schedule: Wednesday – Sunday, 5 PM – 1 AM UTC; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.

Benefícios

  • Compensation in USD; Rewards for referring friends; Balance between project workload and personal time; Internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.

Carga horária

Wednesday – Sunday, 5 PM – 1 AM UTC

Sobre a empresa

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Estimativa salarial para Technical Support Consultant em Brasília/DF

Listamos abaixo as 3 profissões mais próximas com salário médio, conforme aproximação com ocupações do Ministério do Trabalho e Emprego.

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