Technical Support Consultant

Support Your App
📍 Brasília - DF Publicado 19/02/2026 Área: Technical Support Consultant
Remoto / Home office

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SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Brasília - DF

Remoto

Responsabilidades

  • Deliver outstanding technical support via calls and emails
  • Hands-on technical support activities (ticket handling/issue troubleshooting)
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with other teams

Requisitos

  • Excellent English skills (at least C1 for written and verbal communication)
  • 3+ years of Technical Support experience
  • Ability to determine severity levels and impact of incidents
  • Service-minded personality
  • Ability to collaborate with internal teams to escalate and support the resolution of reported issues
  • Customer-oriented approach
  • Strong analytical and problem-solving skills
  • Positive, adaptable, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

  • Experience with Zendesk, Hubspot, Jira or Confluence
  • Browser Console logs debugging/investigation

Benefícios

  • Fixed schedule: Monday to Friday, 1PM - 9PM (GMT-3 / Brasília, Brazil Time)
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time

Carga horária

Fixed schedule: Monday to Friday, 1PM - 9PM (GMT-3 / Brasília, Brazil Time)

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.