Technical Support Consultant

Support Your App
📍 Brasília - DF Publicado 25/02/2026 Área: Technical Support Consultant
Remoto / Home office

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SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Brasília - DF

Remoto

Responsabilidades

  • Deliver outstanding technical support via calls, chats and emails
  • Troubleshoot network connectivity issues (LAN/WLAN) and support basic network setup
  • Resolve printer and peripheral issues (drivers, connectivity, basic maintenance)
  • Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices
  • Document support activities in ticketing systems and escalate complex cases when required
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with other teams

Requisitos

  • Excellent English skills (at least C1 for written and verbal communication)
  • Minimum 2 - 3 years of Technical Support experience
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Troubleshoot hardware, software, network connectivity (LAN/WLAN), password resets, MFA, and email access issues
  • Working knowledge of Microsoft 365 (including administration)
  • Experience with NinjaOne CRM
  • Ability to determine severity levels and impact of incidents
  • Service-minded personality
  • Customer-oriented approach
  • Strong analytical and problem-solving skills
  • Positive, adaptable, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.