Support Executive

Darwin AI
📍 São Paulo - SP Publicado 17/11/2025 Área: Support Executive
Local São Paulo - SP
Publicada 17/11/2025
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Área Support Executive
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We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI.

Local

São Paulo - SP

Híbrido

Responsabilidades

  • Build, configure, and customize AI assistants using internal tools.
  • Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.
  • Troubleshoot API integrations, authentication flows, and data connectivity issues.
  • Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
  • Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
  • Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).

Requisitos

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or related fields.
  • 1–3 years of experience in technical support, onboarding, or implementation engineering roles.
  • Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
  • Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
  • Strong problem-solving and analytical skills with the ability to debug technical issues.
  • Ability to read and write basic scripts (Python/JavaScript) is a plus.
  • Experience with cloud platforms (AWS, GCP, Azure) is a plus.
  • Strong communication skills with the ability to translate technical concepts for non-technical users.

Benefícios

  • Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
  • OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like!

Sobre a empresa

As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one. This is a great opportunity to work at the intersection of AI, engineering, and customer success.

Benefícios

  • Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
  • OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like!