Supply Chain Director Location: Jundiaí/SP Join a team passionate about successful fastening solutions and innovation in the industrial market.

Jundiaí - SP

Presencial

Define and execute the Supply Chain strategy with a strong Customer Service emphasis, aligned with the business plan and company values.
Lead and develop Customer Service, Planning and Procurement teams, fostering a culture of continuous improvement (Lean/Six Sigma).
Sponsor digitalization initiatives (EDI, B2B portals, order automation, transportation visibility).
Ensure best-in-class customer service operations: order management, lead times, delivery commitments, follow-ups, complaint handling and returns (RMA).
Negotiate and meet SLAs with strategic customers (incl. OEMs/automotive and industrial), with proactive risk communication.
Optimize credit, invoicing, shipping and after‑sales processes in partnership with Finance and Sales.
Lead the integrated S&OP cycle (Demand, Supply, Finance), ensuring forecast accuracy and the right balance between service levels and working capital.
Set inventory policies (min/max, safety stock, ABC/XYZ parameters) and healthy turns by product family.
Secure capacities/lead times with strategic suppliers, contracts, performance (OTD, quality) and supply risk mitigation.
Expand and sustain VMI/Kanban‑type programs, integrating customer processes to ensure point‑of‑use availability and agreed service levels.
Sponsor improvements in ERP/CRM/TMS/WMS and EDI integrations with key accounts.

Education: Engineering, Logistics, Business Administration or related fields; postgraduate/MBA desirable.
Senior leadership experience in Supply Chain; strong background in Customer Service and Order‑to‑Cash in industrial/automotive or technical distribution environments.
Fluent Portuguese and English required; German is a plus.
Availability for 100% on‑site work and travel.
Technical competencies: Integrated S&OP, demand and supply planning, inventory policy.
Customer Service operations, contract/SLA management, EDI and integrations with key customers.
Logistics/WMS/TMS, 3PL management, distribution and transportation networks.
Continuous improvement (Lean/Six Sigma), process standardization, management by KPIs.
ERPs (e.g., SAP/Oracle/Microsoft), BI/analytics; knowledge of CRM and B2B portals.
Understanding of management systems and certifications (ISO 9001; IATF 16949).
Behavioral competencies: Customer focus and clear communication, with executive presence and collaborative approach.
Data‑driven decision‑making, end‑to‑end systems thinking.
Inspiring leadership, people development, change management.
Resilience, negotiation and cross‑functional influence.

Private pension plan; medical and dental coverage (dependents included); basic‑food basket; on‑site meals; group life insurance; company car; bonus; extended maternity and paternity leave; Total Pass; Fluency Pass.

Nós convidamos você a se tornar parte de uma equipe dinâmica e talentosa, onde poderá desenvolver suas habilidades e crescer profissionalmente.

Supply Chain Director

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