Service Desk Analyst - Azure Virtual Desktop

Maxana
📍 São Paulo - SP Publicado 01/01/2026 Área: Service Desk Analyst
Remoto / Home office

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We are hiring Service Desk Analysts to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD).

Local

São Paulo - SP

Remoto

Responsabilidades

  • Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD).
  • Troubleshoot login issues, session disconnects, performance problems, and application access.
  • Support local laptops used primarily for AVD connectivity.
  • Support Nerdio-managed AVD environments, including: Dynamic host pools Golden image updates (following runbooks) Software distribution to AVD hosts.
  • Support user access and devices via: Active Directory (AD) Microsoft Entra ID (Azure AD) Intune.
  • Provide operational support for: PrinterLogic Mimecast Zscaler.
  • Perform daily checks, follow change processes, and escalate issues when required.

Requisitos

  • Hands-on experience supporting AVD environments managed with Nerdio is required.
  • Experience in Service Desk, IT Support, or Endpoint Support.
  • Strong Windows 10/11 troubleshooting skills.
  • Familiarity with Active Directory and user account management.
  • Comfortable working in structured, process-driven environments.
  • Strong written and spoken English (B2 or above).

Diferenciais

  • Competitive pay.
  • Fully remote.
  • Clear scope and expectations.
  • Hands-on experience with AVD and enterprise tools.
  • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game.

Benefícios

  • Competitive pay.
  • Fully remote.
  • Clear scope and expectations.
  • Hands-on experience with AVD and enterprise tools.
  • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game.