Intuition Machines uses AI/ML to build enterprise security products.

Local

São Paulo - SP

Remoto

Troubleshoot complex backend and frontend issues for enterprise customers.
Work with Engineering, Product, and Security teams to find root causes and implement solutions.
Help improve the product by debugging, prototyping, or building small automation tools.
Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
Mentor other support engineers and enhance team processes and documentation.
Build strong customer relationships through clear, proactive communication.

5+ years in software engineering or technical support with strong coding experience.
Proficiency in Python, JavaScript, HTML, and CSS.
Experience with distributed systems, web security, and large-scale applications.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.

Experience with Grafana, SQL, ClickHouse, Redash, or supporting enterprise clients.

Fully remote position with flexible working hours.
An inspiring team of colleagues spread all over the world.
Pleasant, modern development and deployment workflows: ship early, ship often.
High impact: lots of users, happy customers, high growth, and cutting edge R&D.
Flat organization, direct interaction with customer teams.
We celebrate equality of opportunity and are committed to creating an inclusive environment for all team members.

pre-employment screening, including third-party verification of work history, education, and identity, as well as a final in-person interview and identity verification step

We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world.

Our approach is simple: low overhead, small teams, and rapid iteration.

You are probably familiar with our best-known product, the hCaptcha security suite.

Senior Technical Support Engineer - LATAM