Senior Technical Account Manager

Airwallex is the only unified payments and financial platform for global businesses.

Local

San Francisco - CA

Presencial com 2 dias semanais no escritório em São Francisco

Responsabilidades

• Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
• Deliver an elevated services and technical support experience to your client portfolios
• Build trusted relationships with your clients by becoming a subject matter expert on their business
• Work with account managers from commercial team to explore optimization and upsell opportunities
• Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products
• Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
• Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Requisitos

• Bachelor's degree in a STEM discipline, with strong academic achievements
• At least 5 years experience working in an engineering, technical support, or technical account manager role
• Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
• Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Thorough understanding of the software development lifecycle and API architecture
• Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

Carga horária

2 days a week in our downtown office

Tipo de contrato

Full-time

Sobre a empresa

Airwallex is the only unified payments and financial platform for global businesses.

Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe.

Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

Attributes We Value

• We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership.
• You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles.
• You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
• You're humble and collaborative; turn zero‑to‑one ideas into real products, and you