Analista Sênior De Garantia De Qualidade

DiDi Global
📍 São Paulo - SP Publicado 02/10/2025 Área: Analista Sênior De Garantia De Qualidade
Local São Paulo - SP
Publicada 02/10/2025
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Área Analista Sênior De Garantia De Qualidade
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Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

Local

São Paulo - SP

Híbrido

Responsabilidades

  • Monitor our BPO operations to ensure we are providing a world-class customer service, conforming to company guidelines.
  • Serve as a quality advisor and initiate process, technology and people-oriented change using such methods that ensure an efficient and consistent performance.
  • Coordinate the implementation of the QA strategy and policies throughout our BPOs in the region to ensure an error-free, efficient, and effective service that leads to high customer satisfaction.
  • Conduct analyses and provide insights and reports on customer service performance for the operations team and center managers.
  • Provide training and coaching to quality monitors to help them improve their skills based on data.
  • Build partnership with multiple stakeholders (Vendor Management, Training, WFM, Customer Experience, etc.) to develop approaches that fit the overall strategy.
  • Own your work while being able to adapt to strict deadlines.

Requisitos

  • Bachelor's degree (required)
  • 3+ years of relevant experience in QA is expected
  • Mandatory fluent in Spanish and English (Chinese/Portuguese is a plus)
  • Advanced communication skills (written and spoken)
  • Curious about the details on how the business operates
  • Self-starter, proactive and highly motivated
  • Team player and data driven
  • Capable of quickly aligning to the standards and culture of the company

Sobre a empresa

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!).

We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates.

This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor.

Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Valores da Empresa

  • We create customer value – We strive to always create valuable experiences for our users in everything we do.
  • Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
  • We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven.
  • We believe in Win-win Collaboration – Success is a team sport.
  • We believe in integrity – Integrity is at the very core of our business.
  • We believe in Diversity and Inclusion – Diversity is one of our biggest strengths.