QA Analyst

Ten Group
📍 São Paulo - SP Publicado 13/04/2026 Tecnologia da Informação
Remoto / Home office
Carregando opções de candidatura Estamos preparando as ações disponíveis para esta vaga.

Sobre a vaga

Leia os requisitos e vantagens antes de aplicar. Atualize seu currículo para aumentar as chances.

Local: São Paulo - São Paulo, Brazil, São Paulo, State of São Paulo, Brazil Formato: Híbrido

Local

São Paulo - SP

Híbrido

Responsabilidades

  • Act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members.
  • Work alongside the Training, Client Services, Operations and CX teams to ensure consistent improvement in line with corporate requirements.
  • Manage Ten LAC QA (Quality Assurance) standards and processes.
  • Organize and manage call listening sessions directly with Client.
  • Work with the training team to ensure all corporate program-specific expectations are understood and communicated.
  • Handle administrative support activities, which include answering inquiries, maintaining calendar and reservations, distributing information (reports), and sending/receiving mail.
  • Manage new programs as they apply to quality.
  • Assist in other activities when needed.
  • Report to the accounts and Ten on QA trends to drive service improvements.
  • Prepare monthly QA results in a format ready to present to the Account Manager and Head of Service Quality that will deliver to clients.
  • Create trend reports based on QA results and ensure they are communicated back to TMs, training, and OPS teams.
  • Coach TM's/LM's on client requirements for service improvement.
  • Contribute to a monthly forum with Operations Manager and key stakeholders to identify and understand opportunities to improve within the business.
  • Work with the service delivery teams to put solutions in place.
  • Assess the success of changes made through targeted quality audits.
  • Lead on projects that improve the service across teams and schemes.
  • Attend train the trainer and regular refresher sessions to build and maintain your knowledge of corporate programs.
  • Deliver training with a focus on practical learning, running group role-plays and test calls based on real-life scenarios if needed.
  • Assist in creating new coaching techniques, training material and programs to drive improvements.

Requisitos

  • Bachelor's degree or an equivalent combination of education and experience
  • At least two years of experience as QA Analyst
  • Language requirement both proficiency in local language (Portuguese and advanced English) (B2) both written and spoken.
  • Spanish as a plus.

Carga horária

Híbrido

Estimativa salarial para QA Analyst em São Paulo/SP

Listamos abaixo as 3 profissões mais próximas com salário médio, conforme aproximação com ocupações do Ministério do Trabalho e Emprego.

Novo: relatório de compatibilidade CV x vaga

Veja o percentual de aderência do seu currículo com esta vaga.

Após o login você poderá solicitar o relatório. Nós iremos analisar a compatibilidade para você, comparando seu currículo com os requisitos da vaga e destacando o percentual de aderência, os pontos fortes e as lacunas que podem ser melhoradas. Você recebe por e-mail um resumo claro com recomendações práticas para aumentar suas chances de entrevista.