Product Specialist Hardware in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsProduct Specialist Hardware Barcelona, Barcelona, Spain · Customer Support LoadingApply now Product Specialist - Hardware At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.
Local
Barcelona - RN
Presencial
Responsabilidades
- Troubleshoot and resolve bug reports raised by Merchant-Facing teams promptly, ensuring minimal impact on merchant operations.
- Identify recurring issues and patterns, document them with clear reproduction steps, supporting evidence, and relevant context, and escalate to the appropriate team for resolution.
- Address daily questions and requests from stakeholders across multiple teams, providing accurate and timely responses.
- Maintain clear documentation of investigations, resolutions, and escalation processes to improve future handling of similar cases.
- Provide frontline onboarding and technical support for early-stage products.
- Provide Upskilling training to our Customer Support teams, to increase their autonomy when assisting merchants and ensuring accurate escalations.
- Troubleshoot and escalate technical or operational issues for early stage products to Product and Engineering.
Requisitos
- Demonstrates a solid understanding of the Sumup products supported (features, setup, common issues) and can independently handle at least most of standard process and troubleshooting cases.
- Consistently delivers clear, structured feedback to Product and Engineering, meeting documentation standards (impact, reproduction steps, data).
- Directly contributes to achieving agreed activation milestones for early adopters, through proactive engagement and issue resolution.
- Builds strong working relationships with Product, Engineering, and merchant-facing teams, participating effectively in weekly syncs and becoming a reliable point of contact for early-stage and Sumup product needs.
Diferenciais
- 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
- 🥗 Restaurant tickets
- 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Benefícios
- 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
- 🥗 Restaurant tickets
- 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Processo seletivo
- Apply now
Sobre a empresa
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Sobre a empresa
- SumUp is a registered Payment Facilitator of Fifth Third Bank, an Ohio Corporation. Banking services are provided by Piermont Bank, Member FDIC.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
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