People Partner , Merchant Care

SumUp
📍 Barcelona - RN Publicado 16/01/2026 Área: People Partner

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People Partner, Merchant Care in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsPeople Partner, Merchant Care Barcelona, Barcelona, Spain · People LoadingApply now 💼 People Partner – Merchant Care 📍 Barcelona | Office-first

Local

Barcelona - RN

Office-first

Responsabilidades

  • Partner with Merchant Care leadership to guide and coach on engagement, performance, and team development.
  • Provide expertise in EU labour law and employee relations, ensuring fair and transparent processes.
  • Drive people initiatives that strengthen culture, recognition, and feedback across high-volume teams.
  • Support the leadership team in defining optimal team structures and performance management practices.
  • Work with Works Council members in Barcelona and Berlin to align on people processes.
  • Identify and address talent and culture challenges with data-driven insights and empathy.
  • Collaborate cross-functionally with People Ops, Talent, and L&D to improve systems and practices.

Requisitos

  • 4+ years of experience as a People Partner or in a similar HRBP role.
  • Strong knowledge of employment law and performance management practices across Europe.
  • Experience working with operations or contact centre teams.
  • Demonstrate excellent coaching, prioritisation, and communication skills — you're direct, transparent, and approachable.
  • Analytical, curious, and resilient — able to navigate ambiguity with confidence.
  • Thrive in a collaborative, fast-moving environment where no two days are the same.
  • (Nice to have) Experience with Spanish labour law and change management initiatives.

Diferenciais

  • Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
  • Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
  • Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days.
  • Restaurant tickets (Edenred).
  • A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.
  • Break4me: 1-month sabbatical after 3 years of service.
  • Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.

Benefícios

  • 23 days of paid leave plus public holidays and special leave days.
  • Restaurant tickets (Edenred).
  • A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.
  • 1-month sabbatical after 3 years of service.
  • Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.

Sobre a empresa

At SumUp, we're on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we're just getting started.

We're a global team of 3,000+ people from over 90 nationalities, united by curiosity, collaboration, and care.

Our core values and culture shape everything we do, fostering inclusion, learning, and belonging.

SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive.

Job Application Tip

  • We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.