Operations Enablement Lead – Merchant Care in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsOperations Enablement Lead – Merchant Care Barcelona, Barcelona, Spain · Operations LoadingApply now Operations enablement Lead — Merchant care 📍 Location: On-site in our vibrant Barcelona HQ At SumUp, we're on a mission to empower small businesses around the world: helping them get paid, run their business and thrive.
Local
Barcelona - RN
On-site
Responsabilidades
- Own and scale the EU hybrid enablement strategy, translating global standards into effective local execution.
- Design and continuously improve standardized learning journeys for all agent roles, with clear success metrics and LMS tracking.
- Drive measurable outcomes, including ≥20% reduction in new-hire time to productivity and improved CSAT and QA results.
- Lead content governance and quality alignment across EU markets, ensuring consistency, accuracy, and SLA adherence.
- Act as a senior partner to People Tech and Operations, leveraging automation and AI to scale enablement efficiently.
Requisitos
- A senior enablement professional with 6–10 years of experience in L&D or Support Enablement within complex, international environments.
- Proven in owning and scaling enablement programs for large, distributed teams (500+ agents), with clear business impact.
- Comfortable operating with strategic autonomy, while remaining hands-on where needed.
- Highly analytical, able to translate data, KPIs and insights into decisions and action.
- An experienced influencer, confident partnering with senior leaders across Operations, Product and People teams.
Benefícios
- A dedicated €2,000 annual learning & development budget to support your continued growth at senior level.
- A culture that celebrates diversity, inclusion, and belonging.
- Meal vouchers and benefits that support your everyday life.
- A 30-day sabbatical after 3 years — time to recharge and reset.
Sobre a empresa
At SumUp, you'll join a fast-growing company where enablement is treated as a strategic function, not a support layer.
Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
WhatsApp