Operations Enablement Lead – Merchant Care

SumUp
📍 Barcelona - RN Publicado 09/02/2026 Área: Operations Enablement Lead

Entre ou cadastre-se para liberar a candidatura

Faça login para acessar o link original e 71.516 vagas ativas.

  • Candidatura liberada em 1 clique
  • Alertas de vagas
  • Favoritas salvas
  • Matches do seu perfil
Criar conta grátis para candidatar

Sem custo — leva cerca de 1 minuto.

Sobre a vaga

Leia os requisitos e vantagens antes de aplicar. Atualize seu currículo para aumentar as chances.

Operations Enablement Lead – Merchant Care in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsOperations Enablement Lead – Merchant Care Barcelona, Barcelona, Spain · Operations LoadingApply now Operations enablement Lead — Merchant care 📍 Location: On-site in our vibrant Barcelona HQ At SumUp, we're on a mission to empower small businesses around the world: helping them get paid, run their business and thrive.

Local

Barcelona - RN

On-site

Responsabilidades

  • Own and scale the EU hybrid enablement strategy, translating global standards into effective local execution.
  • Design and continuously improve standardized learning journeys for all agent roles, with clear success metrics and LMS tracking.
  • Drive measurable outcomes, including ≥20% reduction in new-hire time to productivity and improved CSAT and QA results.
  • Lead content governance and quality alignment across EU markets, ensuring consistency, accuracy, and SLA adherence.
  • Act as a senior partner to People Tech and Operations, leveraging automation and AI to scale enablement efficiently.

Requisitos

  • A senior enablement professional with 6–10 years of experience in L&D or Support Enablement within complex, international environments.
  • Proven in owning and scaling enablement programs for large, distributed teams (500+ agents), with clear business impact.
  • Comfortable operating with strategic autonomy, while remaining hands-on where needed.
  • Highly analytical, able to translate data, KPIs and insights into decisions and action.
  • An experienced influencer, confident partnering with senior leaders across Operations, Product and People teams.

Benefícios

  • A dedicated €2,000 annual learning & development budget to support your continued growth at senior level.
  • A culture that celebrates diversity, inclusion, and belonging.
  • Meal vouchers and benefits that support your everyday life.
  • A 30-day sabbatical after 3 years — time to recharge and reset.

Sobre a empresa

At SumUp, you'll join a fast-growing company where enablement is treated as a strategic function, not a support layer.

Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.