Manager , People Operations

About Airwallex Airwallex is the only unified payments and financial platform for global businesses.

Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe.

Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

Local

San Francisco - CA

Hybrid

Responsabilidades

• Lead and scale the People Ops function for the Americas, building the systems, processes, and team that deliver a seamless employee experience from onboarding through offboarding while ensuring accuracy, compliance, and operational excellence across HRIS, payroll, benefits/LOA, immigration, and EOR workflows.
• Develop the regional People Operations function; own end-to-end employee lifecycle operations (onboarding/orientation, background checks, HRIS data integrity, payroll inputs/changes, benefits and leaves, offboarding) with a strong focus on delivery quality and compliance.
• Drive operational excellence by codifying and maintaining regional SOPs, managing the PNT Jira helpdesk queue, and setting clear workflows and standards that are consistent with global guidance.
• Partner cross-functionally with Payroll, IT, Compliance, and Finance/AP on accurate and timely transactions, audits, vendor coordination, invoicing/POs, and change control (e.g., Sequoia/PrismHR, Deel/Papaya).
• Oversee immigration/global mobility processes and EOR transitions, aligning stakeholders and vendors to ensure compliant, on-time execution and a great employee experience.
• Maintain regional compliance standards (e.g., I-9/E-Verify, ACA reporting, mandatory trainings), and proactively improve controls and documentation for audits and reviews.
• Support our Americas expansion as we establish sites in Toronto, Mexico and Brazil.

Requisitos

• 6 or more years of People Operations experience with 2+ years leading or mentoring a team in a high-growth tech environment
• Hands-on ownership across the employee lifecycle (onboarding/orientation, HRIS data integrity, payroll inputs, benefits and leaves, offboarding) with strong US compliance knowledge (I-9/E‑Verify, ACA, mandated trainings).
• Proficiency with HRIS and ticketing; experience with BambooHR and managing a helpdesk queue/SLAs is a plus.
• Vendor and program management experience with PEO/EOR and benefits/payroll partners (e.g., Sequoia/PrismHR, Deel, Papaya).
• Clear, concise communication skills; ability to build SOPs, document processes, and enforce standards in a fast-moving, global environment.
• Comfort working with cloud technologies such as Slack, Zoom, Google Suite, Confluence, and BambooHR.
• Ability to be resilient, learn quickly and adapt to the organizational culture and ways of working in a dynamic environment.

Carga horária

This hybrid role

Sobre a empresa

Airwallex is the only unified payments and financial platform for global businesses.

We empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe.

Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

Applicant Safety Policy

• To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process.
• Please apply only through careers.airwallex.com or our official LinkedIn page.
• Airwallex does not accept unsolicited resumes from search firms/recruiters.
• Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).
• Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

• Airwallex is proud to be an equal opportunity employer.
• We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
• We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
• If you have a disability or special need that requires accommodation, please let us know.