Airwallex is the only unified payments and financial platform for global businesses.
Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Local
New York - NY
Presencial
Responsabilidades
- Lead and develop a high-performing team; hire, onboard, coach and develop a team of Account Managers across your segment/region
- Provide regular feedback, mentoring and support to help the team grow in both commercial and technical capability.
- Own commercial outcomes for your book of business Define and execute the account management strategy for your portfolio, in partnership with regional and global leadership.
- Drive revenue growth through cross-sell, upsell and expansion across our full product suite.
- Own retention and churn metrics; proactively identify risk, build mitigation plans and lead commercial negotiations where required.
- Act as executive sponsor for strategic customers Maintain direct relationships with key decision-makers and influencers (C-suite, Finance, Product, Ops).
- Guide customers from onboarding through to scale, ensuring they realise the full value of Airwallex.
- Run structured QBRs/MBRs and executive updates, bringing data-driven insights and clear action plans.
- Drive operational excellence and customer experience Ensure your team delivers a consistent, high-quality experience across all accounts.
- Partner closely with Onboarding, Customer Enablement, Support, Risk, Compliance and Operations to resolve complex issues and improve processes.
- Use data to spot patterns across accounts, surface product gaps and prioritise improvements with Product and Engineering.
- Shape strategy, reporting and forecasting Own forecasting for your portfolio, including revenue, pipeline and risk.
- Report performance against targets and key customer health metrics to leadership.
- Contribute to territory planning, segmentation and coverage models as we scale.
Requisitos
- 4+ years in account management, including: Managing complex, multi-stakeholder accounts (ideally in payments, fintech, SaaS or B2B tech).
- Proven track record of hitting or exceeding revenue and retention targets.
- 2+ years leading and developing Account Managers or similar commercial roles, ideally in a fast-growing or scale-up environment.
- Comfortable owning negotiations, renewals, commercial structures and executive-level conversations.
- Strong ability to analyse customer data, market trends and product usage to identify growth opportunities, prioritise accounts, and develop structured account strategies.
- Demonstrated ability to orchestrate complex projects across technical and non-technical stakeholders, both internally and externally.
Sobre a empresa
Airwallex is leading the charge in building the global payments and financial platform of the future.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe.
Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital.
Attributes We Value
- We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership.
- You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles.
- You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
- You're humble and collaborative; turn zero‑to‑one ideas into real products, and you
WhatsApp