Consultor de Suporte Técnico Nível 1

Support Your App
📍 São Paulo - SP Publicado 24/10/2025 Área: Consultor de Suporte Técnico Nível 1
Entre ou cadastre-se para ver como se candidatar É gratuito: mostramos o link original e alertas de vagas parecidas.
Por que criar sua conta?
  • Ver o link original e candidatar-se em 1 clique
  • Receber alertas de vagas parecidas
  • Salvar e acompanhar vagas favoritas

Local: São Paulo - São Paulo, Brazil, TELECOMMUTE, São Paulo, State of São Paulo, Brazil Formato: Remoto Passionate about the world of tech?

Local

São Paulo - SP

Remoto

Responsabilidades

  • Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
  • Monitor client hardware in real time and ensure prompt issue detection and escalation when needed
  • Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
  • Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
  • Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution

Requisitos

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 1+ years of proven experience in Technical Support
  • Ability to identify and resolve basic hardware and software issues independently
  • Tech-savvy with hands-on experience in hardware troubleshooting
  • Familiarity with Zendesk or similar ticketing systems
  • Fast typing skills and ability to manage multiple tasks simultaneously
  • Excellent troubleshooting and problem-solving abilities
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills
  • Experience with remote hardware debugging

Diferenciais

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Benefícios

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance

Carga horária

Formato: Remoto

Tipo de contrato

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Sobre a empresa

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Informações Adicionais

  • Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .