Junior Operations Specialist

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights?

Local

São Paulo - SP

Híbrido, one day per week in the office (Monday)

Responsabilidades

• Deliver timely, accurate, and empathetic support to customers via multiple channels (phone, email, WhatsApp).
• Successfully resolve customer queries and technical issues while maintaining high customer satisfaction scores.
• Apply basic legal knowledge (provided through training) to advise air travelers on their rights and claims.
• Identify customer needs and guide users through platform features and functionalities.
• Monitor, analyze, and report product issues and customer feedback to relevant teams.
• Maintain accurate internal databases with customer interactions and technical issues.
• Contribute to continuous improvement by sharing insights, workarounds, and feature requests with cross-functional teams.
• Follow established procedures while achieving efficiency and quality targets.

Requisitos

• Fluent communication (spoken and written) in Brazilian/Portuguese and English, with the ability to explain complex information clearly.
• Strong problem-solving skills with a drive to see issues through to resolution.
• Empathy and genuine passion for helping people, willing to go the extra mile.
• Attention to detail and ability to follow procedures accurately.
• Multi-tasking capabilities while maintaining quality standards.
• Patience when handling difficult cases and challenging customer interactions.
• Availability to work Monday to Friday, during business hours (8h-18h, with intervals).

Diferenciais

• Group life insurance.
• Food allowance.
• Wellhub Mindfulness platform (Mindgram).
• Unlimited, free use of AirHelp Plus.
• Internal training programs and knowledge-sharing events.

Benefícios

• Group life insurance.
• Food allowance.
• Wellhub Mindfulness platform (Mindgram).
• Unlimited, free use of AirHelp Plus.
• Internal training programs and knowledge-sharing events.

Faixa salarial

R$ 3.346,00 por mês

Carga horária

Monday to Friday, during business hours (8h-18h, with intervals).

Processo seletivo

• Submit your CV in English.

Sobre a empresa

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

Why AirHelp

• Group life insurance.
• Food allowance.
• Wellhub Mindfulness platform (Mindgram).
• Unlimited, free use of AirHelp Plus.
• Internal training programs and knowledge-sharing events.

About AirHelp

AirHelp isn't just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. We're committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply.