Junior Early lifecycle Specialist - Italian in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsJunior Early lifecycle Specialist - Italian At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.
Local
Barcelona - RN
Presencial
Responsabilidades
- Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
- Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
- Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
- Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
- Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed
Requisitos
- Fluent in Italian and English (C1 or C2)
- A natural problem-solver with a proactive mindset
- An outstanding communicator who genuinely enjoys helping customers
- Comfortable in a fast-paced, start-up environment
- Excited to work onsite at our Barcelona HQ
Diferenciais
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch.
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Benefícios
- Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch.
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Sobre a empresa
Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid.
With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
Benefícios Adicionais
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch.
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
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