At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.
Local
Barcelona - RN
Presencial
Responsabilidades
- Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
- Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
- Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
- Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
- Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed
Requisitos
- Native Dutch and fluent in English (C1 or C2)
- A natural problem-solver with a proactive mindset
- An outstanding communicator who genuinely enjoys helping customers
- Comfortable in a fast-paced, start-up environment
- Excited to work onsite at our Barcelona HQ
Diferenciais
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
- Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch.
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Carga horária
Presencial
Tipo de contrato
CLT
Sobre a empresa
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
About SumUp
- We believe in the everyday hero.
- Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses.
- With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
- SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
- SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.
- SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
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