OKTO PAYMENTS' continuous growth demands high-caliber candidates who embody professionalism, passion, and creativity.
Local
São Paulo - SP
Híbrido
Responsabilidades
- Act as the primary day-to-day contact for clients, responding with speed, clarity, and a strong sense of ownership.
- Manage all routine client requests, updates, and administrative tasks with discipline and follow-through.
- Ensure clients feel consistently supported, prioritised, and understood through structured, proactive communication.
- Execute onboarding documentation, contract updates, reporting, ticket follow-ups, and other administrative processes with precision and urgency.
- Monitor client activity and operational KPIs daily, spotting issues early and coordinating internal responses immediately.
- Maintain accurate client records, CRM updates, and internal documentation to support visibility and alignment across teams.
- Prepare presentations, reports, and internal briefs for the CCSO and senior leadership.
- Collect and organize client feedback, market observations, and competitor insights to support strategic decision-making.
- Prepare structured reports summarizing client performance, risks, and opportunities.
- Assist in coordinating participation in local industry events, webinars, and client engagements.
Requisitos
- Bachelor's degree in Business Administration, Marketing, Economics, Communications, or related fields.
- Additional coursework or certifications in Customer Success, Project Management, or Operations is a plus.
- 2–4 years in Account Support, Customer Success, Sales Support, or Administrative roles.
- Experience in Payments/iGaming is preferred.
- Demonstrated ability to work with intensity, juggle multiple priorities, and deliver high-quality work under pressure.
- A proven doer, someone who executes, follows through, and takes ownership without waiting for direction.
- Fluent Portuguese (mandatory) Fluent English (mandatory) Spanish (desirable)
Benefícios
- Competitive compensation – aligned with your experience and the market.
- Meal allowance – provided through a prepaid card, with the flexibility to use part of the balance beyond food expenses.
- Health and dental plan – no monthly cost for you with comprehensive coverage to take care of your health and well-being.
- TotalPass – access to gyms and partner studios, encouraging a healthy and balanced lifestyle.
Carga horária
Híbrido
Tipo de contrato
Hiring under Brazilian Labor Law (CLT)
Sobre a empresa
OKTO PAYMENTS is the next-generation Payment Service Provider - AI-native, precision-engineered, and relentlessly merchant-obsessed.
Built for merchants operating in the most complex and demanding eCommerce sectors, our platform goes far beyond transaction processing.
We solve for scale, compliance, and performance with one unshakable focus: delivering outcomes that power merchant growth.
From payments and banking to treasury and settlement, we engineer the financial infrastructure that gives our partners a competitive edge.
At OKTO PAYMENTS, we enable merchants to Play Differently, transforming payments from routine transactions into true differentiators that deliver personalized, frictionless experiences.
Our AI-native innovation harnesses data and insight to power every decision, while our proprietary in-house engineering ensures precision and control.
Combined with deep, trust-based relationships worldwide, we're redefining what it means to build, scale, and win in complex digital commerce.
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