Multinational company in the automotive sector is seeking a Customer Services & Parts (CSP) Performance Manager – LAMEA, based in São Bernardo do Campo (SP), with a flexible hybrid work model.
Local
São Bernardo do Campo - SP
Flexible hybrid work model
Responsabilidades
- Drive end-to-end performance, growth, and profitability of the Customer Services & Parts (CSP) business across the LAMEA region.
- Define and govern parts pricing strategy, ensuring consistency and strong pricing governance across markets.
- Lead business development initiatives for parts, including e-commerce expansion, portfolio management (TruckParts, Reman, Oils & Liquids), and performance optimization.
- Ensure BEV Customer Service readiness across markets, including parts availability, service concepts, and operational processes.
- Develop and execute service contract strategies, overseeing systems, tools, and performance management to ensure scalability and profitability.
- Drive digital solutions and new business models for CSP, including rollout in new markets and ongoing performance monitoring.
- Act as a central interface between markets, business units, logistics, IT, and central functions, ensuring alignment and effective execution.
- Lead regional performance steering, including financial forecasting, KPI tracking, and preparation of Business Reviews (BizRev).
- Coordinate operational planning (OP) cycles and lead monthly regional performance calls, ensuring transparency and action follow-up.
- Monitor logistics performance and resolve escalations in collaboration with supply chain partners.
- Leverage data analytics and business intelligence tools to generate insights, support decision-making, and improve performance.
- Ensure data quality, system governance, and effective use of reporting tools across the region.
Requisitos
- Bachelor's degree in Business Administration, Engineering, Economics, or related fields.
- Solid experience (3–5 years) in Customer Services, After-Sales, Parts business, Performance Management, or similar commercial functions.
- Experience in international or regional roles, ideally covering LAMEA or emerging markets.
- Strong understanding of parts business, service contracts, and after-sales operations.
- Proven experience working in cross-functional environments (e.g., Logistics, IT, Finance, Digital, Product Management).
- Strong analytical skills, with experience in KPI management, financial forecasting, and performance steering.
- Familiarity with pricing strategy, portfolio management, and profitability optimization.
- Knowledge of digital solutions, systems landscape, and data governance; experience with data analytics or machine learning is a plus.
- Fluent in English; additional languages such as Portuguese, Spanish, or German are a plus.
- Availability for international travel as required.
Carga horária
Flexible hybrid work model
Sobre a empresa
Multinational company in the automotive sector
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