IT Support Specialist

Base.com Brazil
📍 Curitiba - PR Publicado 10/02/2026 Área: IT Support Specialist
Remoto / Home office

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At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape.

Local

Curitiba - PR

Híbrido

Responsabilidades

  • Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the ecommerce
  • Technical Agility: Fast learner with a natural ability to master new digital tools and technologies.
  • Precision: High level of accuracy and strong attention to detail.
  • Growth Mindset: Proactive approach to continuous learning and professional development.
  • Communication: Excellent interpersonal and communication skills (both internal and client-facing).
  • Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment.
  • Language: English proficiency (minimum B2) for effective collaboration with global teams.

Requisitos

  • Acting as the first point of contact (1st line) for customer troubleshooting.
  • Ensuring high satisfaction levels by guiding users through our product's features and services.
  • Full ownership of technical documentation and reporting processes.
  • Diagnosing and resolving user-reported issues efficiently.
  • Working closely with technical teams to escalate and fix complex bugs.
  • Developing and updating the global Knowledge Base and technical blog.
  • Conducting remote meetings and representing the company at key e-commerce industry events.

Diferenciais

  • Own product - we decide how we want to develop joining an organization in a phase of rapid growth a lot of independence long-term cooperation
  • Caju - Flexible benefit card
  • Work model Hybrid Schedule: 3 days per week at our Curitiba office.

Carga horária

3 days per week at our Curitiba office.

Sobre a empresa

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations. Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders! However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.