Head of Client Operations

Gympass
📍 São Paulo - SP Publicado 22/04/2026 Vendas e Comercial
Remoto / Home office
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Join a company shaping a healthier world.

The Head of Client Operations will be responsible for leading operations in the region, ensuring excellence in client support and operational journey.

Local

São Paulo - SP

Híbrido/Remoto

Responsabilidades

  • Lead Brasil operations, ensuring high performance in support and operational quality.
  • Proactively identify, prevent, and resolve complex operational issues, anticipating risks for strategic clients.
  • Act as the main stakeholder between internal teams (Customer Success, Product) and clients, ensuring alignment of priorities.
  • Transform clients interactions and incidents into opportunities for improvement, eliminating root causes of defects.
  • Balance individual clients requests with the strategic vision and business goals of Wellhub.
  • Ensure strong organization, performance monitoring, and consistent delivery of operational results.
  • Build and maintain trust-based relationships with strategic clients and internal stakeholders.
  • Lead the support team, developing talent and ensuring a seamless and efficient clients journey.

Requisitos

  • Advanced English is mandatory for daily interaction with global stakeholders.
  • Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
  • Strong analytical skills to identify patterns, root causes, and propose structured solutions.
  • Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
  • Leadership experience with team management and operational performance oversight.
  • Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.
  • Excellent communication, organizational skills, and negotiation abilities.
  • Working in global operations is a strong plus.

Benefícios

  • WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
  • WELLZ: A complete emotional wellbeing program with a unique approach.
  • HEALTHCARE: Health, dental, and life insurance.
  • FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you.
  • FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done.
  • PAID TIME OFF: It's important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
  • PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. We offer 100% paid parental leave to all new parents.
  • CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.

Tipo de contrato

Full-time (CLT)

Sobre a empresa

At Wellhub we're revolutionizing workplace wellness.

Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.

We believe work should be fulfilling, inspiring, and balanced.

Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact.

Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Benefícios

  • WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
  • WELLZ: A complete emotional wellbeing program with a unique approach.
  • HEALTHCARE: Health, dental, and life insurance.
  • FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you.
  • FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done.
  • PAID TIME OFF: It's important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
  • PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. We offer 100% paid parental leave to all new parents.
  • CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.

Estimativa salarial para Head of Client Operations em São Paulo/SP

Listamos abaixo as 3 profissões mais próximas com salário médio, conforme aproximação com ocupações do Ministério do Trabalho e Emprego.

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