This role requires both in-person and 12x36 shift work.

Local

São Paulo - SP

Presencial

Coordinate GSOC activities during the assigned shift, ensuring monitoring, analysis, response, and reporting functions operate according to established SOPs.
Maintain a real-time operational picture of incidents, alerts, and ongoing activities across all supported regions.
Act as the primary operational escalation point during the shift, ensuring incidents are properly triaged and escalated according to defined protocols.
Conduct shift briefings and handovers to ensure continuity of situational awareness between teams.
Ensure operational coverage and adherence to GSOC service levels and procedures.
Oversee the operational coordination of incidents, validating categorization, priority levels, and escalation pathways.
Coordinate with Corporate Security teams, including Incident Response, Executive Protection, Intelligence, Facilities, and IT Security when incidents require cross-functional response.
Provide real-time guidance and coaching to analysts and operators during operational activities.
Support onboarding and cross-training of GSOC personnel.
Maintain a live operational log of shift activities, ensuring traceability of actions and decisions.
Provide concise shift summaries and situational updates to GSOC leadership and Corporate Security stakeholders.

Bachelor's degree in Security Management, International Relations, Business Administration, or a related field.
2–4 years of experience in a GSOC, security operations, or incident management environment.
Previous experience coordinating or supervising operational teams in a 24/7 monitoring environment.
Strong understanding of incident response processes, risk monitoring, and crisis communication.
Excellent written and verbal communication skills in English and Portuguese; Spanish is a plus.
Ability to operate effectively under pressure, manage multiple priorities, and make time-sensitive decisions.
Familiarity with operational metrics, KPIs, SLAs, and quality assurance programs.

12x36 shift work

Presencial

GSOC Shift Supervisor