Farmers hiring a Senior User Experience (UX) Designer to join the Farmers Customer Experience Team, a multidisciplinary group that combines the power of human-centered and data-driven approaches to create end-to-end omni-channel experiences that enhance customer satisfaction, streamline operations, and deliver business impact.
Local
São Paulo - SP
Híbrido
Responsabilidades
- Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
- Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviors, motivations, and pain points.
- Collaborates with Journey Owners and research teams to define target audiences and goals.
- Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
- Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.
- Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
- Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality.
- Develops clear documentation and specifications to enable seamless implementation and guide development processes.
- Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.
- Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions.
- Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
- Keeps stakeholders informed on goals, expectations, and timelines throughout the design process.
- Leads meetings effectively and presents with polish, using advanced storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.
- Conducts post-launch design evaluations to assess effectiveness of the design work, identify usability issues, recommend refinements, and measure impact.
- Accepts and incorporates feedback to improve performance and work quality while knowing when to change direction or stay the course.
- Seeks out opportunities to advance design skills by staying informed on trends, tools, and best practices in user experience.
- Actively explores and appropriately integrates AI tools into the design workflow.
- Mentors less experienced team members to develop skills while providing feedback they seek and value.
Requisitos
- Minimum three years of experience required in user experience (UX) design, product design, or related field.
- Bachelors degree preferred
- Tools: Figma, Mural/Miro, Rally/Jira, Office Suite
- Deep understanding of UX principles, usability, and product design.
- Familiarity with customer journey mapping and service blueprinting.
- Strong communication and facilitation skills; able to present ideas clearly and confidently.
- Effective collaboration and conflict resolution abilities.
- Excellent time management and project prioritization skills.
- Experience with agile methodologies and product management practices.
- Basic knowledge of front-end development concepts.
- Strong storytelling and presentation capabilities.
Benefícios
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Sobre a empresa
Farmers Customer Experience Team is a multidisciplinary group that combines the power of human-centered and data-driven approaches to create end-to-end omni-channel experiences that enhance customer satisfaction, streamline operations, and deliver business impact.
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