FBS Senior Operations Analyst

Capgemini
📍 São Paulo - SP Publicado 26/11/2025 Área: Analista de Operações Sênior

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Local: São Paulo - São Paulo, Brazil, São Paulo, State of São Paulo, Brazil Formato: Híbrido

Local

São Paulo - SP

Híbrido

Responsabilidades

  • Support driving operational efficiencies through improvements to the systems
  • Monitor call volume by interval real time
  • Focus on proactive forecasting
  • Real time WFM metrics (AUX, unplanned shrink)

Requisitos

  • Over 4 years of experience in a similar role
  • Bachelor's degree preferred in Mathematics, Statistics, Business, or related field.
  • Fluency in English
  • Availability to work from 1:00 to 10:00 pm BRT

Diferenciais

  • Forecasting Management
  • Reporting
  • Exploratory Analysis (Data Analytics)
  • Software / Tool Skills
  • Excel - Intermediate/Advanced
  • Power BI (Highly Preferred)
  • SQL (Highly Preferred)
  • NICE WFM
  • Cisco or Telephony/Contact Center System (Highly Preferred)

Benefícios

  • A competitive salary and performance-based bonuses.
  • Comprehensive benefits package.
  • Flexible work arrangements (remote and/or office-based).
  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development opportunities in partnership with renowned companies.

Faixa salarial

A competitive salary

Carga horária

1:00 to 10:00 pm BRT

Tipo de contrato

Capgemini acts as the Employer of Record

Sobre a empresa

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent.

By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills.

That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don't have a local legal entity, we've partnered with Capgemini, which acts as the Employer of Record.

Capgemini is responsible for managing local payroll and benefits.

Benefícios

  • A competitive salary and performance-based bonuses.
  • Comprehensive benefits package.
  • Flexible work arrangements (remote and/or office-based).
  • A dynamic and inclusive work culture within a globally renowned group.
  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development opportunities in partnership with renowned companies.