As part of our Agent Lifecycle team, you'll be at the heart of maintaining strong, compliant relationships with our Independent Agents across multiple business units, including Foremost Choice, Foremost Signature, and Bristol West.
Local
São Paulo - SP
Híbrido
Responsabilidades
- Process requests of varying complexity related to agent contracts, commission schedules, licenses, appointments, product authority, system access, and terminations.
- Prioritize work items from queues based on service level agreements.
- Ensure compliance with internal procedures and regulatory standards.
- Communicate effectively with stakeholders to gather missing information and resolve issues.
- Update internal systems to reflect work activity and customer interactions.
- Support large account and network requests, including direct contact and meetings with accounts.
- Recommend and help implement process and system improvements to enhance efficiency and customer experience.
- Identify and report system defects; support testing of transactions as assigned.
- Handle inbound calls and provide high-quality service across channels.
- Meet department standards for service quality, volume, and efficiency.
Requisitos
- 2–3 years of service-related experience.
- Strong customer service and problem-solving skills (4–6 years).
- Excellent verbal and written communication skills (4–6 years).
- Self-motivated and detail-oriented.
- Proficiency in: Power BI (entry level) Excel (entry level) Microsoft Office Suite (entry level) ACE system (entry level) Ability to work independently and collaboratively in a fast-paced environment.
- Commitment to continuous improvement and learning.
Diferenciais
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Benefícios
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Faixa salarial
Competitive salary and performance-based bonuses
Carga horária
Híbrido
Sobre a empresa
This role is ideal for someone who thrives in a dynamic environment, enjoys solving complex problems, and is passionate about delivering exceptional service.
Benefícios
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
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