Local: São Paulo - São Paulo, Brazil, São Paulo, State of São Paulo, Brazil Formato: Híbrido About the Role This role is responsible for driving the operational execution of key business priorities.
Local
São Paulo - SP
Híbrido
Responsabilidades
- Plan, implement, and review operational activities and initiatives across the organization.
- Analyze key operational drivers and identify trends to recommend improvement opportunities.
- Partner with business leaders to anticipate needs and develop strategic solutions.
- Track and monitor progress of projects, action items, and operational goals.
- Support the creation of action plans focused on quality, customer service, and performance.
- Represent operations in cross-functional initiatives and external partnerships.
- Collaborate with stakeholders to ensure site-specific needs are addressed in project planning and execution.
- Own deliverables related to customer experience, project outcomes, and performance metrics (e.g., abandon rate).
Requisitos
- Minimum 1 year of experience in Service Operations or Claims.
- At least 4 years in a customer service-oriented environment.
- 1 year of supervisory or QA coaching experience.
- High school diploma or equivalent required; Bachelor's degree preferred.
- Experience in call center strategy and operational design.
- Strong communication skills to engage with multiple stakeholders.
- Ability to drive change, optimize business processes, and elevate customer experience.
Benefícios
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Faixa salarial
Competitive salary and performance-based bonuses
Sobre a empresa
This position comes with competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development
Benefícios
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
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