Especialista Em Suporte Corporativo

Local: São Paulo - São Paulo, Brazil, São Paulo, State of São Paulo, Brazil Formato: Híbrido The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Local

São Paulo - SP

Híbrido

Responsabilidades

• Coordinate and manage support requests based on priority and origin, ensuring timely handling within service level agreements (SLAs).
• Communicate effectively with merchants, banks, providers, and internal teams.
• Maintain proactive communication across global teams and geographies.
• Validate basic configurations in gateway or middleware integrations.
• Monitor and report on support performance and transaction conversion.
• Investigate errors and logs and provide in-depth analysis for both clients and internal departments.
• Process, investigate, and respond to escalations to ensure customers' issues reported via all channels are resolved to our client's satisfaction.
• Ensure all tasks are performed in line with the current procedures.
• Collaborate on continuous improvement initiatives to optimize processes and tools.
• Stay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning.
• Contribute to team performance by meeting KPIs and fostering a collaborative work environment.
• Perform other tasks assigned by management to support team and company goals.

Requisitos

• Experience in technical support or customer service positions with a technology focus.
• Education in Systems Engineering, Software Engineering, Telecommunications, Industrial Engineering, Business Administration, or related fields.
• Understanding of Transact-SQL, REST APIs, web applications, and e-commerce payment ecosystems.
• Familiarity with relational databases (MySQL, Oracle, PostgreSQL), basic queries, and log analysis.
• Knowledge of client-server architectures, microservices, payment gateways, and middleware.
• Experience with tools like Git/GitHub, CMS platforms (Magento, VTEX, WooCommerce), and functional testing is a plus.
• Strong communication skills with internal and external stakeholders.
• Analytical thinking, problem-solving, and adaptability in dynamic environments.
• A collaborative mindset and the ability to work effectively as part of a team.
• Fluency in English (written and verbal).
• Experience working with international clients and cross-functional teams across different time zones.

Benefícios

• Nuvei offers a wide variety of benefits, which include: Medical insurance Paid Vacation Time, Paid Sick Time.
• Hybrid working environment.

Carga horária

Híbrido

Sobre a empresa

Meet Nuvei At Nuvei, we live our core values, and we thrive on solving complex problems.

We're dedicated to continually improving our product and providing relentless customer service.

We are always looking for exceptional talent to join us on the journey!

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.

The team at Nuvei is comprised of a wealth of talent, skill, and ambition.

We believe that employees are happiest when they're empowered to be their true, authentic selves.

So, please come as you are.

We can't wait to meet you.