Director of Client Operations

Back to jobsNewDirector of Client OperationsBrazil (Remote)Apply Your wellbeing, our mission.

Join a company shaping a healthier world.

GET TO KNOW US At Wellhub we're revolutionizing workplace wellness.

Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.

Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced.

Local

São Paulo - SP

Híbrido e Remoto

Responsabilidades

• Lead Brasil operations, ensuring high performance in support and operational quality.
• Proactively identify, prevent, and resolve complex operational issues, anticipating risks for strategic clients.
• Act as the main stakeholder between internal teams (Customer Success, Product) and clients, ensuring alignment of priorities.
• Transform clients interactions and incidents into opportunities for improvement, eliminating root causes of defects.
• Promote clients insights across the organization, contributing to continuous product and process improvement.
• Balance individual clients requests with the strategic vision and business goals of Wellhub.
• Ensure strong organization, performance monitoring, and consistent delivery of operational results.
• Build and maintain trust-based relationships with strategic clients and internal stakeholders.
• Lead the support team, developing talent and ensuring a seamless and efficient clients journey.

Requisitos

• Advanced English is mandatory for daily interaction with global stakeholders.
• Previous experience in operations, customer support, or customer quality, preferably in B2B or technology environments.
• Strong analytical skills to identify patterns, root causes, and propose structured solutions.
• Proven ability in stakeholder management, building trust with executives, clients, and cross-functional teams.
• Leadership experience with team management and operational performance oversight.
• Ability to thrive in a fast-paced environment with multiple priorities, focusing on high-impact results.
• Excellent communication, organizational skills, and negotiation abilities.
• Working in global operations is a strong plus.

Diferenciais

• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
• Our flexible benefits program allows you to customize some of the benefits, according to your needs!
• Our benefits include: WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
• Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• WELLZ: A complete emotional wellbeing program with a unique approach.
• It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you.
• The model for this specific role can be discussed with your recruiter and hiring manager.
• When you join, use our home office reimbursement to set up your home office.
• FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done.
• Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: It's important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
• PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life.
• Take the time to be present and enjoy your growing family.
• We offer 100% paid parental leave to all new parents.
• Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.
• We focus on continuous learning and feedback to support your journey toward personal and professional success.
• Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
• Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
• Our commitment to inclusion also extends to how we recognize and reward our people.
• We're proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team.

Benefícios

• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
• WELLZ: A complete emotional wellbeing program with a unique approach.
• It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you.
• The model for this specific role can be discussed with your recruiter and hiring manager.
• When you join, use our home office reimbursement to set up your home office.
• FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done.
• Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: It's important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
• PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life.
• Take the time to be present and enjoy your growing family.
• We offer 100% paid parental leave to all new parents.
• Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.
• We focus on continuous learning and feedback to support your journey toward personal and professional success.
• Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
• Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
• Our commitment to inclusion also extends to how we recognize and reward our people.
• We're proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team.

Tipo de contrato

Full-time (CLT)

Sobre a empresa

At Wellhub we're revolutionizing workplace wellness.

Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.

Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced.

Informações Adicionais

• Are you comfortable with this model?
• Besides your primary job, do you have any other professional commitments (Including, but not limited to, serving as a board member, advisor, freelancer, consultant, entrepreneur, independent contractor, mentor, instructor, or any other similar activity)?

If you answered yes, please describe this additional activity, including the name of the company or project, your role, the industry in which it operates, whether it is paid or unpaid, the estimated hours per week dedicated to it, and whether it is ongoing or temporary.