Developer Support Engineer

Zyte
📍 São Paulo - SP Publicado 17/11/2025 Área: Engenheiro de Suporte de Desenvolvedor
Local São Paulo - SP
Publicada 17/11/2025
Salário A combinar
Área Engenheiro de Suporte de Desenvolvedor
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For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale.

Local

São Paulo - SP

Remoto

Responsabilidades

  • Debug and resolve API errors, failed requests, and integration issues
  • Investigate website blocking behavior (e.g., bot detection, captchas, IP bans)
  • Recommend and adjust scraping settings like browser fingerprinting, header tuning, proxies, and rendering modes
  • Assist with custom setups and edge-case data extraction requests
  • Support customers in deploying and managing spiders on our cloud platform
  • Analyze logs and runtime behavior of spiders to diagnose failures or inefficiencies
  • Help customers retrieve structured data using AI extraction and quickfixes
  • Assist users with billing questions, plan upgrades, and usage diagnostics
  • Write clear and concise explanations, technical walkthroughs, and documentation
  • Collaborate with engineering/product teams to communicate bugs or suggest improvements based on user feedback
  • Maintain technical documentation, troubleshooting guides and AI bots
  • Provide assistance to internal groups in Zyte to troubleshoot issues and make configuration changes
  • Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
  • Be available to participate in the weekend shift - approximately one weekend every month for additional compensation

Requisitos

  • 3+ years of support or equivalent experience in a customer facing role
  • Good understanding of HTTP, browser behavior, browser stack, headless browsers, web scraping techniques, and anti-bot mechanisms
  • Strong grasp of Python to be able to write and debug code.
  • Experience debugging REST APIs (using Postman, curl, or directly in code)
  • Experience with web scraping tools or libraries (e.g., Puppeteer, Playwright, Selenium, BeautifulSoup, Scrapy)
  • Good understanding of web applications, client utilities, browserstack, headless browsers and developer tools in browsers.
  • Familiarity with tools such as Wireshark, tcpdump, Burp Suite etc to intercept and debug network traffic.
  • Understand browser engines, browser fingerprinting, and ad-blocker mechanisms.
  • Comfortable with Linux/UNIX or Mac Terminal command-line for efficient scripting and automation
  • Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience
  • Strong team player with good analytical and technical writing skills
  • Ability to multi-task and manage multiple priorities and commitments

Diferenciais

  • Become part of a self-motivated, progressive, multi-cultural team.
  • Have the freedom & flexibility to work remotely.
  • Get the chance to work with cutting-edge open source technologies and tools.

Sobre a empresa

Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale.