Data & Insights Analyst

SumUp
📍 São Paulo - SP Publicado 05/11/2025 Área: Data Analyst

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We turn complex operational data into decisive actions, unifying KPIs and scaling insights that improve efficiency, reduce costs, reduce revenue churn and elevate customer experience.

Local

São Paulo - SP

Presencial

Responsabilidades

  • Support the domains of Customer Service, Onboarding and Customer Success with actionable insights and KPI tracking.
  • Develop and align Merchant Operations strategy with data-driven recommendations.
  • Prioritise and manage demands from BR Operations stakeholders and lead OKR design for BR Ops, BR CX, and BR BizOps.
  • Build clear dashboards, KPIs, and metrics, while working with Global Operations teams to define standardized KPIs

Requisitos

  • Strong SQL, solid ETL/ELT experience, and excellent analytics and visualisation skills (preferably Tableau or Power BI).
  • Proven KPI creation experience, strong data manipulation, and good Excel proficiency.
  • Advanced English and communicate confidently with global teams.
  • Pragmatic, customer-oriented, and handle shifting priorities while solving problems analytically.
  • Self-motivated, focused on long-term solutions, and a continuous learner.

Diferenciais

  • Customer Experience, Operations background, or Revenue Management.
  • Experience with DBT.
  • Experience with Python programming.

Benefícios

  • Opportunity to work with a truly global, multicultural team.
  • Commitment to Diversity and Inclusion.
  • Enrolment onto our VSOP program.
  • Access an annual budget of R$ 10,000 for education, certifications, and conferences.
  • 22 working days of paid leave, plus public holidays and special leave days.
  • Wellhub membership included and gym at the office.
  • SumUp contributes to your private retirement plan with Santander.
  • Access to Zenklub for therapy, coaching, and emotional wellness resources.
  • Benefit from a tax-free food voucher program with Pluxee.
  • 1-month sabbatical after 3 years of service.
  • Referral Bonus

Sobre a empresa

SumUp is a global technology company that provides a range of payment solutions for businesses.

Job Application Tip

  • We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide.
  • If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.