Data & Insights Analyst

SumUp
📍 São Paulo - SP Publicado 15/09/2025 Área: Data & Insights Analyst
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Local

São Paulo, SP

Responsabilidades

  • Support the domains of Customer Service, Onboarding and Customer Success with actionable insights and KPI tracking.
  • Develop and align Merchant Operations strategy with data-driven recommendations.
  • Prioritise and manage demands from BR Operations stakeholders and lead OKR design for BR Ops, BR CX, and BR BizOps.
  • Build clear dashboards, KPIs, and metrics, while working with Global Operations teams to define standardized KPIs.

Requisitos

  • You have strong SQL, solid ETL/ELT experience, and excellent analytics and visualisation skills (preferably Tableau or Power BI).
  • You have proven KPI creation experience, strong data manipulation, and good Excel proficiency.
  • You have advanced English and communicate confidently with global teams.
  • You are pragmatic, customer-oriented, and handle shifting priorities while solving problems analytically.
  • You are self-motivated, focused on long-term solutions, and a continuous learner.

Diferenciais

  • Customer Experience, Operations background, or Revenue Management.
  • Experience with DBT.
  • Experience with Python programming.

Benefícios

  • 🌎 Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves an office-first setup.
  • 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
  • 🚀 Enrolment onto our VSOP program: you will own a stake in SumUp's future success.
  • 📚 Invest in your growth: Access an annual budget of R$ 10,000 for education, certifications, and conferences.
  • 🏖️ Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days.
  • 💪 Stay fit: Wellhub membership included and gym at the office.
  • 💼 Financial wellness: SumUp contributes to your private retirement plan with Santander.
  • 🧠 Mental well-being: access to Zenklub for therapy, coaching, and emotional wellness resources.
  • 🍽 Meal support: benefit from a tax-free food voucher program with Pluxee.
  • 🌴 Break4me: 1-month sabbatical after 3 years of service.
  • 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.