Data Analyst

Talkdesk
📍 Porto Alegre - RS Publicado 16/09/2025 Área: Data Analyst
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At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve.

We are recognized as a cloud contact center leader by many influential research organizations, including Gartner and Forrester. With a strong funding and growth trajectory, Talkdesk invites you to join a legacy of transformational impact.

Responsabilidades

  • Champion the use and application of data and analytics across the company
  • Partner with different departments (e.g. Finance, Billing, Product, Design, BI team, Marketing, Business Operations, Support, etc.) to produce insights as an internal data consultant
  • Use product usage and product impact data to identify strategic opportunities, areas of improvement, and best practices
  • Design clever data models that balance the diverse, specific needs of various business stakeholders with general principles of flexibility and extensibility
  • Collaborate with Engineering to collect and process data and enable new insights
  • Establish data governance by setting standards for the consistent definition and application of metrics
  • Manage technical aspects of key marketing systems (marketing automation, CRM) used to generate, distribute, and report on leads
  • Establish and maintain scalable processes that ensure best practices in campaign and lead management
  • Create and maintain metrics reports on marketing and sales activities and effectiveness and business impact
  • Develop robust KPIs and scorecards for marketing performance monitoring
  • Present analysis and findings to a variety of audience
  • Evaluate new technologies and add-on applications to improve and optimize marketing team performance

Requisitos

  • Experience in a Data Insights, Data Analytics, Data Science or Business Analytics role
  • Proficiency in SQL and Excel. Experience in Javascript and Python is an advantage
  • Experience with business intelligence tools (e.g. Looker, Excel, Tableau, Bizible, Marketo, and Snowflake)
  • Experience creating and managing ETL pipelines - Experience with AWS Lambda for ETL is a plus
  • Strategically-minded yet detail-oriented
  • Striving to learn and find ways to analyze data from multiple sources
  • Excellent interpersonal communication and presentation skills
  • BA/BS degree in a related field (Computer Science, Math, Statistics, Engineering, Economics).
  • Experience in a Data Insights, Data Analytics, Data Science or Business Analytics role
  • Proficiency in SQL and Excel. Experience in Javascript and Python is an advantage
  • Experience with business intelligence tools (e.g. Looker, Excel, Tableau, Bizible, Marketo, and Snowflake)
  • Experience creating and managing ETL pipelines - Experience with AWS Lambda for ETL is a plus
  • Strategically-minded yet detail-oriented
  • Striving to learn and find ways to analyze data from multiple sources
  • Excellent interpersonal communication and presentation skills
  • BA/BS degree in a related field (Computer Science, Math, Statistics, Engineering, Economics).

Condições de Trabalho

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).

Sobre a empresa

Talkdesk is a cloud-based contact center leader with a global presence and a commitment to inclusivity, diversity, and empowering customer heroes through innovative software solutions.