Data Analyst - CoreOps in Santiago, Chile | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsData Analyst - CoreOps Santiago, Chile · PayOps LoadingApply now SumUp is on a mission to empower small businesses worldwide with simple and affordable tools.
Local
Santiago - RS
Presencial
Responsabilidades
- Design and maintain operational KPIs and dashboards across Non-Payments products (Business Account, subscriptions/collections, and electronic invoicing/DTE), ensuring clear visibility of product health across Chile, Peru, Colombia, and Mexico
- Define minimum operational standards (SLOs, SLAs, error thresholds) together with product owners, track performance against them, and coordinate corrective actions when deviations arise
- Own key operational routines such as reconciliations, exception handling, and periodic checks, while supporting the design of new processes that improve reliability and merchant experience
- Act as the operational point of contact for external providers, using data and clear metrics to raise incidents, negotiate fixes, and prioritise improvements
- Partner with Product, Engineering, Enablement, Finance, and Support teams to deliver data-driven insights, align on improvement roadmaps, and identify opportunities for automation and better monitoring across Non-Payments products
Requisitos
- Strong analytical skills and hands-on experience working with operational or product data to identify patterns, risks, and actionable opportunities — including SQL and BI tools such as Looker, Power BI, Tableau, or similar.
- Ability to structure complex problems, set clear priorities, and translate data into decisions that teams can act on with a hypothesis-driven approach.
- Experience supporting cross-functional stakeholders and communicating clearly and concisely, in both Spanish and English.
- Comfort working across multiple products and initiatives simultaneously, adapting quickly as priorities and products evolve.
- A proactive ownership mindset — someone who doesn't just flag problems but drives them through to resolution, with a strong focus on operational quality and reliability.
Diferenciais
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office.
- Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
- A dedicated annual L&D budget that you can use to advance your career through further education
- Generous time off: 20 days of paid leave, plus public holidays and special leave days
- Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance
- Extra allowances: tax-free support for meals, childcare, transportation, and home internet
- Break4me: 1-month sabbatical after 3 years of service
- Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Benefícios
- 20 days of paid leave, plus public holidays and special leave days
- Health insurance, including optical and dental and life insurance
- Tax-free support for meals, childcare, transportation, and home internet
- 1-month sabbatical after 3 years of service
- Referral Bonus
Sobre a empresa
Today, more than 4 million businesses across 37 markets rely on SumUp to manage payments, finances, and customer relationships.
With a team of over 4,000 people from more than 90 nationalities, SumUp is built on global collaboration, inclusivity, and a continuous learning culture.
They're committed to creating an environment where everyone belongs, feels supported, and can grow — no matter how they identify.
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