Customer Support Representative

RateHawk
📍 Brasília - DF Publicado 19/01/2026 Área: Customer Support Representative
Remoto / Home office

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Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?

Local

Brasília - DF

Remoto

Responsabilidades

  • Advise clients: Take calls and provide initial advice to B2B partners in Italian language; Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language; Work with systems: Utilize CRM systems and our internal databases efficiently.

Requisitos

  • English Proficiency: Upper Intermediate level (both spoken and written). Italian Proficiency: Upper Intermediate level (both spoken and written). Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner: Ability to learn quickly and stay results-focused. Tech Requirements: A functioning computer and microphone.

Diferenciais

  • Remote Work: Work from the comfort of your home. Great Team: Join a young and active team of super specialists. Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Brazil time. Competitive Salary: Earn a base salary of 600 EUR + up to 100 EUR in bonus KPI. Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. Continuous Learning: Access to seminars, trainings, and conferences. We'll even help you get to any conference you want to attend. Perks: Enjoy corporate discounts on hotels and other services.

Benefícios

  • Remote Work: Work from the comfort of your home.
  • Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Brazil time.
  • Competitive Salary: Earn a base salary of 600 EUR + up to 100 EUR in bonus KPI.
  • Continuous Learning: Access to seminars, trainings, and conferences.
  • Perks: Enjoy corporate discounts on hotels and other services.

Faixa salarial

600 EUR + up to 100 EUR in bonus KPI

Carga horária

2 days-on after 2-days off from 3 p.m. to 3 a.m. Brazil time.

Processo seletivo

  • Application and CV Review
  • Video Interview
  • Internet Speed Test
  • Meeting with HR
  • Interview results and offer!

Sobre a empresa

At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Representative (Italian language) to help us keep our clients happy and our operations smooth. We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth.

The Process

  • Application and CV Review
  • Video Interview
  • Internet Speed Test
  • Meeting with HR
  • Interview results and offer!