Customer Support Expert - IT

SumUp
📍 Barcelona - RN Publicado 13/01/2026 Área: Customer Support Expert

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At SumUp, we're on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive.

Local

Barcelona - RN

Presencial

Responsabilidades

  • Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
  • Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
  • Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
  • Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
  • Continuously learn about our products and services to provide accurate, up-to-date support.

Requisitos

  • Fluent in Italian and English (C1 or above) — communication is your superpower.
  • Passionate about helping people and solving problems.
  • Curious and eager to learn — whether it's new tools, fintech trends, or customer engagement strategies.
  • Comfortable working in a fast-paced, international environment where every day brings something new.
  • Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
  • Flexible with a rotating schedule and open to new challenges.

Diferenciais

  • A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you.
  • Meal vouchers and perks to make your everyday life easier.
  • 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal.
  • Referral bonuses — bring great people with you on the journey!

Benefícios

  • Meal vouchers and perks to make your everyday life easier.
  • 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal.
  • Referral bonuses — bring great people with you on the journey!

Sobre a empresa

At SumUp, we're on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive.

We believe that everyone should be able to build a business they love, and we're creating simple, intuitive tools that make that possible.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.

SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.